Privacy Policy


Welcom When you visit our website to read train information in Vietnam or booking train ticket, you can believe that the privacy of your personal information will be protected. Your information can be saved and used for cultural exchange, to further strengthen our relationship with you.

Please, take a few minutes to read our privacy policy to knowledge that how is your personal information used and specific measures that Vietnam Railways applies to protect your personal information.

What information do we collect?

The types of personal information that we collect from you will depend on the circumstances of collection and on type of service you request from us. For example when you request us to book your train arrangements we may collect details such as your name and address, departure date details, credit card/debit card number and expiry date, bill address and telephone numbers. As we are required by law to obtain your consent for collection of “sensitive information” we will assume that you have consented to the collection of all information provided to us for use in accordance with this Statement, unless you tell us otherwise.

How do we collect information?

We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or E-Mail), booking train ticket, visit our website or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.

How we use your personal information?

We generally collect your personal information to process your trip in our train and other transactions.

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to profile who is using our services and what their interests are.

Disclosure of personal information to third parties

We may disclose your personal information to third parties, for example, to our travel train ticket providers.

We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:

provide email and mail handling services;
provide electronic funds transfer services, credit card account processing and related services;
provide travel train ticket;
collect commissions on bookings on our behalf;.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Protect your personal information use Secure Socket Layer (SSL) software to protect your personal information.

We undertake that we will not disclose, not sell, not share your personal information of cause commercial purposes to violate commitments between us and you by The Privacy Policy of

Note: The Customer Personal Information Privacy Policy of is only applied on It excludes or involves to other third party who has advertisement or link on We suggest you refer and discriminate the difference in The Customer Privacy Policy of this websites.